Contact Us

Customers of 22aud at 22aud-casino.games can use this page to contact the casino's support team and to find key corporate and regulatory information. The primary way to reach 22aud is via the online contact form below or the in‑site support tools (such as live chat, where available). 22aud does not publicly list a general support phone number or direct support email address; responses are provided through your player account and the contact methods you supply.

How To Contact Us

Support enquiries: Use the contact form below for questions about your account, payments, bonuses, or technical issues. Provide accurate contact details so that the support team can respond.
Response times: 22aud aims to respond to most enquiries within one business day. Complex issues, verification checks, or payment‑related questions may reasonably take longer.
Live chat and other tools: Where live chat or other real‑time tools are available in your account, they may provide a faster way to resolve urgent issues, subject to agent availability and queue times.

Important: Do not include passwords or full payment card numbers in any message. Support staff will never ask you for your password.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Operator & Registered Office Details

22aud is operated under an offshore online gambling licence and is not incorporated or licensed in Australia. Corporate and licensing details are provided below for transparency:

Brand: 22aud (online casino operated via 22aud-casino.games)
Operating company: Gambling Holdings Ltd. (limited company)
Registered / legal address: Heelsumstraat 51, E‑Commerce Park, Curaçao (CW)
Gambling licence: Sub‑licence under Master Licence 365/JAZ, issued in Curaçao and operated under "Gaming Curaçao"
Licence validation: You can check the current status of the licence via the external validator page at gaming-curacao.com/validator/22audcasino-license-365-jaz.

These details relate to the offshore licensing and corporate structure of 22aud and do not indicate any local establishment or licensing in Australia.

Complaints & Dispute Escalation

Step 1 - Internal resolution with 22aud: If you have a complaint about a game result, bonus terms, payments, or account closure, first contact 22aud using the contact form above or the live chat/in‑account support tools. Clearly describe the issue, attach relevant evidence (such as screenshots or transaction references), and allow reasonable time for investigation. The casino's Terms & Conditions state that you must cooperate with any checks (including AML/KYC procedures) during this process.
Step 2 - Final internal decision: Once 22aud has reviewed your complaint, management will provide a decision. According to information available up to 2025, the Terms & Conditions typically describe the decision of the casino management as final and binding. 22aud does not list any independent Alternative Dispute Resolution (ADR) body such as eCOGRA or IBAS for further review.
Step 3 - External regulatory contact (Curaçao): If you believe 22aud has breached its licence obligations and you cannot resolve the matter directly, you may contact the master licence operator "Gaming Curaçao". An email address referenced in public sources is [email protected], and a generic contact form may be available on the Gaming Curaçao website. This channel is not a dedicated 22aud support address and is not an Australian regulator; historically, player outcomes via this route have been limited and not all complaints receive a substantive response.

Player protection note: Historical complaint data about similar Curaçao‑licensed operators indicates that escalation options outside the casino are restricted and that many disputes remain unresolved. You should only play with funds you can afford to lose and carefully read all terms before using bonuses or making large deposits.

Important Information for Australian Users

Offshore status: 22aud operates under a Curaçao online gambling licence and does not hold an Australian gambling licence. If you access 22aud-casino.games from Australia, you are using a cross‑border offshore service, and Australian gambling consumer protections and dispute mechanisms may not apply to your play.
ACMA enforcement: The Australian Communications and Media Authority (ACMA) actively requests ISP blocking of offshore gambling websites that target Australian players without a local licence. Access to 22aud-casino.games may therefore be restricted or blocked at any time, and such blocking does not create any right to compensation from 22aud.
No Australian representative office: The contact details on this page relate to the offshore operator in Curaçao. They do not establish a physical presence, representative office, or regulated complaints body in Australia.
Responsible gambling support in Australia: If you are in Australia and feel your gambling is becoming problematic, you can contact Gambling Help Online or call 1800 858 858 for free, confidential counselling and support, 24/7.

Regulatory disclaimer: Nothing on this contact page constitutes legal advice. For personalised legal or financial advice, you should consult an appropriately qualified professional in your jurisdiction. Information about licensing and corporate details is based on data last reviewed in 2023 and updated for this page as of 2025, and may change without prior notice.