Responsible Gaming

Responsible gaming at 22aud means approaching online casino entertainment on 22aud-casino.games consciously, within clear personal limits, and never as a way to solve financial problems or generate regular income. Gambling involves risk, and any money you stake should be an amount you can afford to lose without harming your essential living expenses or obligations.

22aud is operated by Gambling Holdings Ltd. under a Curaçao online gambling licence (Master Licence 365/JAZ, sub-licence, issued by Gaming Curaçao). 22aud is not licensed in Australia, and Australian residents should be aware that the Australian Communications and Media Authority (ACMA) may block access to offshore gambling websites. You remain responsible for complying with the laws that apply to you and for using our services in a safe and controlled manner.

Within this framework, 22aud aims to support you with practical tools (such as limits and self-exclusion where available), clear information, and access to professional, confidential help resources. This page explains how to recognise risks, how to use the control tools on 22aud-casino.games, and where to seek assistance for yourself or someone close to you.

Risk Awareness

Gambling problems usually develop gradually. Being aware of early signs helps you respond before gambling harms your finances, relationships, work, or health. Consider whether any of the following apply to you:

• Spending more time or money on 22aud-casino.games than you originally planned.
• Frequently thinking about gambling when you are not playing (planning the next session, reliving past wins, or chasing recent losses).
• Increasing your stakes or deposit amounts over time to feel the same level of excitement.
• Using gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions.
• Hiding or downplaying your gambling from family, friends, or colleagues, or lying about how much you gamble.
• Borrowing money, selling possessions, or using funds intended for rent, bills, or other essentials in order to gamble.
• Feeling irritable, restless, or distressed when you try to cut down or stop gambling.
• Continuing to gamble after significant losses, hoping to "win it back" instead of accepting the loss.
• Allowing gambling to interfere with work, study, family responsibilities, or sleep.
• Ignoring previous self-imposed limits, or repeatedly overriding your own budget.

Self-assessment questions (answer "yes" or "no"):

• Do you sometimes gamble with money that was intended for bills, rent, or other necessary expenses?
• Have you ever felt you should cut down on gambling, but found it hard to do so?
• Do you often chase losses by returning to 22aud-casino.games to try to recover money you have lost?
• Have you ever lied to people important to you about how much or how often you gamble?
• Do you feel anxious, low, or guilty after gambling but keep playing anyway?
• Have your gambling habits caused conflict with your partner, family, or friends?
• Have you borrowed money, used credit, or opened new financial products to fund gambling?
• Have you tried to stop or take a break from gambling and found you could not stick to your decision?

If you answered "yes" to several of these questions, your gambling may be risky or harmful. Consider using the tools described below, reducing or stopping play, and contacting a professional support service in Australia.

Limits & Tools

Setting clear limits before you start to play is one of the most effective ways to keep gambling under control. Where supported by the platform and your jurisdiction, 22aud provides player tools such as deposit limits, time reminders, and short "Time-Out" breaks. If you cannot find these options in your account, please contact support so that we can help you implement equivalent controls.

Deposit limits (daily, weekly, monthly)

Deposit limits are designed to help you decide in advance how much you are prepared to spend on 22aud-casino.games over a particular period. As a guideline, your limit should always be an amount you can comfortably afford to lose and should never come from borrowed money.

1. Access your account: Log in to 22aud-casino.games and go to "My Account" or "Profile".
2. Open responsible gaming settings: Look for a section labelled "Responsible Gaming", "Limits", or similar.
3. Select deposit limits: Choose the type of limit you want to set - for example, daily, weekly, or monthly deposit limit, usually in AUD.
4. Enter your limit: Type in the maximum amount you are prepared to deposit during that timeframe (for example, AUD 50 per day, AUD 150 per week, or AUD 400 per month).
5. Confirm and save: Review your choice and confirm. The limit will automatically restrict further deposits once the threshold is reached.

Important protection rules (where technically available):

• Lowering your deposit limit (for example, from AUD 200 to AUD 100 per week) usually takes effect immediately or as soon as possible.
• Increasing your limit is subject to a mandatory "cooling-off" period (typically at least 24 hours). This delay is designed to prevent impulsive decisions made while chasing losses.
• Limits apply only to deposits made on 22aud-casino.games and do not affect transactions or obligations you may have elsewhere.

Time management and session tools

Time limits help you avoid long or unplanned sessions that may lead to fatigue or poorer decision-making. Where supported by the platform, you may be able to:

• Set session reminders that display a message after a chosen period (for example, every 30, 60, or 120 minutes) showing how long you have been playing.
• Use a session limit that automatically logs you out after a fixed duration (for example, 60 or 120 minutes), prompting you to take a break.
• Review your recent account history (deposits, wagers, and withdrawals) in the "History" or "Transactions" section to see how much time and money you have spent.

To adjust these tools, navigate to the same "Responsible Gaming" or "Play Settings" area of your account and follow the on-screen instructions. If such options are not visible, consider using external tools (for example, device-based screen time controls) and the third-party blocking software described below.

Short breaks ("Time-Out" for 24-72 hours)

If you feel tired, emotional, or tempted to chase losses, a short break can help you regain perspective. Where available, you can activate a "Time-Out" or temporary suspension as follows:

1. Open the Time-Out feature: Log in, go to "My Account" > "Responsible Gaming", and select "Time-Out" or "Short Break".
2. Choose a duration: Select a break period such as 24 hours, 48 hours, or 72 hours. During this time, you will not be able to place bets or make deposits.
3. Confirm your decision: Read the information about the consequences of the Time-Out and confirm. Once activated, the Time-Out usually cannot be cancelled early.

During a Time-Out, you may continue to receive account-related emails (for example, KYC or security notifications), but you should not receive marketing communications about new games or bonuses related to real-money play for the duration of the break.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel their gambling is out of control or who prefer to stop gambling completely for a significant period. It is designed to block access to your 22aud account for a minimum fixed term and, where technically possible, to prevent marketing related to real-money play.

How to request self-exclusion

1. Access self-exclusion: Log in (if you are still able to control your access) and navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in or cannot find this section, contact customer support through the website and clearly state that you wish to self-exclude.
2. Select the exclusion period: Choose a duration that reflects the seriousness of your concerns. Typical options may include at least 6 months, 1 year, 5 years, or lifetime (permanent). Longer periods provide stronger protection.
3. Confirm your decision: Carefully read the explanation of what self-exclusion means. You may be asked to tick a box acknowledging that the exclusion is binding for the selected period and cannot usually be lifted early. Confirm to submit your request.
4. Receive confirmation: You should receive on-screen confirmation and/or an email confirming your self-exclusion and its start and end dates (if not permanent).

Consequences of self-exclusion

• Login restrictions: Once self-exclusion is applied, you will not be able to log in, deposit, or place bets on 22aud-casino.games for the duration of the exclusion.
• New accounts: You agree not to attempt to open new accounts with 22aud during your exclusion. If we detect such accounts, we may close them and apply the exclusion to those accounts as well.
• Marketing communications: Where technically possible, 22aud will stop sending you promotional emails or SMS messages related to real-money play for the duration of the self-exclusion. Some account or regulatory notifications may still be sent if legally required.
• Remaining balances and refunds: Subject to our Terms & Conditions and AML/KYC obligations, you may request withdrawal of any remaining real-money balance (excluding bonus funds and winnings derived from bonuses) at or shortly after the time self-exclusion is applied. Processing of withdrawals may require identity verification in line with our AML/KYC Policy.
• Irreversibility: Self-exclusion is intended as a firm commitment. Early re-opening of an account during the exclusion period is generally not allowed. After the minimum period has expired, any request to reactivate an account may involve further checks and a cooling-off delay to ensure the decision is considered and safe.

If you believe you are at risk of serious gambling harm, we strongly encourage you to combine self-exclusion from 22aud with national self-exclusion schemes (where available) and support from specialised counselling services.

Support Resources

Professional, confidential help is available if you feel that gambling is affecting you or someone close to you. The organisations listed below operate independently from 22aud, and we are not responsible for their content or services. However, we support and encourage their use.

Local support for players in Australia

• National Gambling Helpline / Gambling Help Online
  Phone: 1800 858 858 (free, 24/7 across Australia)
  Website: gamblinghelponline.org.au
  Services: Confidential counselling, live chat, email support, and self-help resources for gamblers and affected others.
  Languages: Primarily English; interpreter services may be available on request.
• Lifeline Australia
  Phone: 13 11 14 (24/7 crisis support and suicide prevention)
  Website: lifeline.org.au
  Services: Emotional crisis support via phone and online chat; not gambling-specific but can help with distress linked to gambling.
• Beyond Blue
  Phone: 1300 22 4636 (24/7)
  Website: beyondblue.org.au
  Services: Support for anxiety, depression, and related mental health issues, which often coexist with gambling problems.

Regional compliance note (Australia): These services operate independently from 22aud and are available nationwide regardless of whether a gambling site is licensed in Australia. They can provide guidance on harm minimisation, financial stress, and links to local in-person support.

International support organisations

National and cross-site self-exclusion schemes

• Australia - BetStop (National Self-Exclusion Register): If you use Australian-licensed wagering providers, you can exclude yourself from all of them simultaneously by registering at betstop.gov.au. Note that BetStop does not control access to offshore sites such as 22aud-casino.games.
• United Kingdom - GamStop: UK-based players can exclude themselves from all participating UK-licensed gambling sites via gamstop.co.uk.
• Spain - RGIAJ: Spanish residents can register with the General Registry of Gambling Access Interdictions (RGIAJ) through the Spanish regulator to block access to licensed operators.
• Other national schemes: Many countries offer similar registers (for example, ROFUS in Denmark). Check your local gambling regulator's website for details relevant to your jurisdiction.

Blocking software and device-level tools

• Gamban (gamban.com): A paid application that blocks access to gambling sites and apps across multiple devices.
• BetBlocker (betblocker.org): A free tool that allows you to block gambling content on supported devices for chosen periods.
• Operating system and router controls: You can also use built-in parental control or website blocking features on your devices, browsers, or routers to restrict access to gambling websites.

These tools are provided by independent third parties. 22aud does not control their operation and is not responsible for any issues arising from their use, but we recognise them as useful additional safeguards.

Family and friends support resources

• Gambling Help Online (Australia) - for affected others: Offers specific resources and forums for partners, relatives, and friends impacted by someone else's gambling.
• Gam-Anon (gam-anon.org): Provides support groups and information for family members and friends of people with gambling problems.
• Online forums and moderated chats: Many national services host anonymous discussion boards where family members can share experiences and coping strategies in a safe environment.

All of these services emphasise confidentiality and are generally free to access. They can guide you on how best to protect yourself and support the person who is struggling.

Help for Family

Gambling problems affect families, partners, and friends as well as the person who gambles. If you are concerned about someone's gambling on 22aud-casino.games or elsewhere, you do not have to handle this alone. Support is available for you, and there are constructive ways to start a conversation.

Starting the conversation

• Choose the right moment: Talk when the person is calm, not during or immediately after gambling, and when you both have time and privacy.
• Focus on your feelings and observations: Use phrases such as "I feel worried because..." rather than accusations like "You always..." or "You never...". Describe concrete behaviours (missed bills, secretive behaviour, changed mood).
• Avoid confrontation and blame: Gambling problems are often linked to stress, anxiety, or other difficulties. Emphasise concern and support instead of criticism.
• Encourage, do not force: You cannot make someone change if they are not ready, but you can encourage them to seek help, set limits, or consider self-exclusion.

Engaging them in support

• Suggest that they complete a self-assessment (such as the questions above) and honestly review the results.
• Offer to sit with them while they contact a helpline (for example, 1800 858 858 in Australia) or access gamblinghelponline.org.au.
• Encourage them to use 22aud's responsible gaming tools, including deposit limits, Time-Outs, or self-exclusion, and respect their decisions about which tools to use.
• Support practical steps such as setting a written budget, limiting access to funds used for gambling, and planning non-gambling activities together.

Support for you as a family member or friend

• Family support groups: Services such as Gambling Help Online and Gam-Anon offer forums, online meetings, and resources specifically for affected others. Sharing experiences with people in similar situations can reduce isolation and provide practical coping strategies.
• Professional counselling: Consider talking to a psychologist, psychotherapist, or counsellor experienced in addiction or financial stress. They can help you set boundaries, protect your wellbeing, and decide how to respond if the person's gambling continues.
• Crisis and mental health support: If you or the person you are worried about is in severe distress, contact Lifeline on 13 11 14 or relevant emergency services immediately.
• Financial counselling: Free financial counselling services may be available in your state or territory to help you understand debts, protect joint assets, and plan realistic repayment strategies.

You are not responsible for someone else's gambling behaviour, but you can take steps to protect yourself and others in your household while encouraging them to seek help.

Operator's Commitment

22aud recognises that it has a responsibility to help minimise the risk of gambling-related harm and to act when there are clear indications that a player may be experiencing difficulties. Our approach combines internal monitoring, clear information, and the ability to restrict or close accounts where necessary.

Monitoring and internal risk checks

• Behavioural analysis: Subject to applicable data protection and privacy laws, we may review patterns such as unusually frequent deposits, rapid increases in stakes, very long or overnight play sessions, repeated declined transactions, or frequent use of multiple payment methods.
• Automated alerts: Where our systems detect patterns that may indicate elevated risk, this may trigger warnings, prompts to review your limits, or recommendations to take a break or seek help.
• Manual review: In higher-risk cases, our responsible gaming or compliance teams may conduct manual reviews, including checking whether previous warnings were issued or limits were changed recently.
• Account interventions: Depending on the circumstances, we may apply or suggest measures such as additional limits, temporary suspension, or self-exclusion to protect you.

Contacting you about risk patterns

• Conditions for outreach: If we observe strong indicators of potential gambling harm (for example, persistent high-frequency deposits combined with chasing losses or ignoring previous warnings), our support team may contact you via email, on-site messaging, or other contact details linked to your account.
• Purpose of contact: Any such contact is intended to provide information, encourage the use of responsible gaming tools, and, where appropriate, suggest a pause or self-exclusion. It is not intended to promote additional gambling.
• Limits on marketing: If you are self-excluded or we have serious concerns about your gambling, we will not knowingly send promotional communications encouraging real-money play to the extent permitted by applicable law.
• Source of funds and AML/KYC: In line with our AML/KYC Policy, we may ask for information about your source of funds or income. This is required by law to combat money laundering and also helps us assess whether your gambling is proportionate to your financial situation.

Regulatory framework and dispute options

• Licensing: 22aud is operated by Gambling Holdings Ltd., registered in Curaçao, under a sub-licence of Master Licence 365/JAZ issued by Gaming Curaçao. You can review the current licence validation record (status last independently noted as active in October 2023; current status in 2025 may have changed) via the regulator's validator page: gaming-curacao.com/validator/22audcasino-license-365-jaz.
• Australian context: 22aud is not licensed by any Australian state or territory authority and is not regulated by the Australian Communications and Media Authority (ACMA) as a locally authorised service. Consumer protections and dispute mechanisms may therefore differ from those offered by Australian-licensed operators.
• Internal complaints: If you have a complaint about responsible gaming measures or any other aspect of our service, you should first contact 22aud's support team using the channels described in the Terms & Conditions. Our management will review your case; however, the Terms may state that the decision of the casino management is final.
• External escalation: If you believe the issue has not been resolved, you may contact Gaming Curaçao using the information available on their website, including the complaint email address [email protected]. Past industry experience indicates that external dispute resolution through Gaming Curaçao may be limited, and there is no independent alternative dispute resolution (ADR) body such as eCOGRA or IBAS currently specified for 22aud.

While 22aud provides tools and support, ultimate responsibility for gambling decisions rests with you. These measures cannot completely prevent gambling-related harm if you do not use them, but they are designed to reduce risk and support safer play.

Updates

Responsible gaming standards, legal requirements, and internal policies can change over time. 22aud therefore reviews and updates this page periodically to reflect regulatory developments, technical changes on 22aud-casino.games, and improvements to our player protection measures.

• Notification methods: Where significant changes are made to this Responsible Gaming page or related policies, we may notify you by one or more of the following:
  • email to the address registered on your 22aud account;
  • in-account messages or notifications when you log in;
  • informational banners or pop-up notices on 22aud-casino.games;
  • updated versions of our Terms & Conditions, Bonus Terms & Conditions, Privacy & Cookie Policy, and Responsible Gaming page.
• Your responsibility: It is your responsibility to review these documents regularly. Continued use of 22aud-casino.games after changes take effect constitutes acceptance of the updated terms, including any modifications to responsible gaming tools and procedures.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on our player protection measures, you can contact us using the channels below. Where a specific detail (such as a phone number) is not available, please use the on-site support options or email address provided.

Responsible gaming contact details

• Email (Responsible Gaming enquiries): If a dedicated responsible gaming email address is not listed elsewhere on 22aud-casino.games, please contact our team via the primary support email or through the secure messaging system in your account, clearly stating "Responsible Gaming" in the subject line.
• Telephone: 22aud does not currently publish a dedicated public telephone number for responsible gaming support in the information available as of 2025. If you require voice-based support, please request a call-back (if offered) or use the national helplines listed above (for example, 1800 858 858 in Australia) for counselling and guidance.
• On-site support: When logged in, you may be able to contact us through live chat or a contact form in the "Support" or "Help" section. You may use these channels to request limits, Time-Outs, or self-exclusion, or to ask for more information about our responsible gaming policies.

Feedback and self-control request form

You can use the following form (or an equivalent form provided on 22aud-casino.games) to request assistance or provide feedback about responsible gaming. Submission of this form does not replace emergency or crisis support; in urgent situations, please contact appropriate national helplines or emergency services.

Full name (optional):


Email associated with your 22aud account:


Subject:
Please select Help setting or changing deposit/time limits Request for Time-Out (short break) Request for self-exclusion Questions about responsible gaming policies Feedback or suggestions Other responsible gaming issue

Your message (please include relevant details, but do not share full card numbers or passwords):


I understand that this request relates to responsible gaming and consent to 22aud using my account data to review and respond to my request in line with the Privacy Policy.

Submit responsible gaming request

We aim to review and respond to responsible gaming-related enquiries as a priority. Response times may vary depending on volume and the complexity of your request, but urgent matters such as self-exclusion or immediate limit reductions will be handled as quickly as reasonably possible.