Privacy Policy

22aud-casino.games is committed to protecting your privacy and safeguarding the personal data of players and website visitors. This privacy policy explains how and why we collect, use, and protect your personal information when you use our online casino services or visit our website. It applies to all users and is effective from 1 January 2025.

Who We Are

OBSERVE: 22aud-casino.games operates for users in Australia, but explicit company registration, address, and responsible person details are not specified in available data. EXPAND: Per AU Privacy Act 1988 (Cth) and gambling industry standards, casinos must provide their legal identity, contact, and compliance officer. REFLECT: Pending definitive company details, 22aud-casino.games provides contact information via its website and will update this section with required particulars as soon as regulatory filings are complete.

Legal Entity: The operator of 22aud-casino.games is currently processing official company registration. All services are branded solely as 22aud-casino.games pending final legal entity name and registered address.
Contact Information: For privacy and data protection matters, please visit https://22aud-casino.games.
Responsible Contact: In the absence of a designated Data Protection Officer (DPO), inquiries should be addressed to the author, Liam Carter, via the website contact options. A dedicated DPO contact email will be published as soon as available to meet AU requirements.

Regional Compliance Note: This section will be promptly updated upon confirmation of corporate registration and dedicated data protection contact per AU law.

What Personal Data We Collect

OBSERVE: AU law (Privacy Act, Australian Privacy Principles) and gambling regulation dictate full transparency on data categories collected. EXPAND: This includes all personally identifiable, technical, payment, and behavioral data, plus cookies. REFLECT: 22aud-casino.games collects the following types of user data as required for lawful operation and enhanced user experience.

Personal Identification Data: Such as full name, email address, and phone number, collected during registration or account verification.
Technical Data: Including IP address, browser and device characteristics, operational logs, and connection timestamps to ensure security and fraud prevention.
Payment Data: Transaction history, payment method details (excluding full card/bank data, in line with PCI DSS and AU finance law), and related verification documents.
Behavioral Data: Details of gambling activity, bet history, in-game interactions, navigation clicks, and preferences to optimise user experience and meet compliance obligations.
Cookies and Similar Technologies: See "Cookies & Tracking Technologies" for details. These technologies help maintain sessions, secure the platform, enable analytics, and deliver tailored content or advertising (with consent).

Legal Obligation: All data collection complies with AU privacy and gambling requirements, and is limited to what is necessary for operation and regulatory purposes.

Legal Basis for Processing

OBSERVE: Under AU privacy law, personal data must only be processed on lawful grounds. EXPAND: Multiple bases may apply: consent, contract, legal obligations, or legitimate interests. REFLECT: 22aud-casino.games uses user data under strict legal justifications as outlined below.

User Consent: Where required (especially for marketing or cookies), data is processed only with your clear and informed consent, which can be withdrawn at any time.
Performance of Contract: Data processing is essential for account management, service provision, payment processing, winnings, verification, and support to fulfil user agreements.
Legal Obligation: We are required under AU law to process certain personal information for Know Your Customer (KYC), Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF) requirements, tax, and regulatory reporting.
Legitimate Interests: Processing for security monitoring, system integrity, fraud and crime prevention, customer support, and service improvement, balanced against your fundamental rights as per AU privacy standards.

Regional Compliance Note: All processing justifications are strictly applied in line with AU Privacy Act and local gambling controls as of 2025.

Purpose of Processing

OBSERVE: Clearly inform users why their data is needed. EXPAND: Align each purpose with legal and operational requirements. REFLECT: 22aud-casino.games processes personal information for the following lawful and essential reasons:

Service Provision: Creating, managing, and supporting player accounts; facilitating gameplay and financial transactions.
Regulatory Compliance: Fulfilling KYC/AML checks, age and identity verification, audit trails, and required record keeping under AU laws.
Service Improvement: Analysing user feedback, activity, and preferences to enhance the quality and security of casino services.
Marketing and Communication: Sending relevant promotional offers and information via email or direct notification where explicit consent is provided.
Security and Fraud Prevention: Protecting the integrity of our platform, monitoring suspicious activities, and maintaining overall system security.

Legal Obligation: All purposes comply with the limits set by AU data protection and gambling regulation, and do not extend outside these primary objectives.

Disclosure & Sharing

OBSERVE: AU privacy law requires disclosure of all categories of potential data recipients. EXPAND: Sharing may occur for payment, regulatory, and service provision purposes. REFLECT: 22aud-casino.games limits disclosure to only those parties and contexts required by law or contract, with protective measures.

Payment Partners: Data may be shared with accredited payment processors and financial institutions solely to facilitate deposits, withdrawals, and related anti-fraud checks.
Service Providers: Trusted third-party technology providers (customer support, IT, analytics) who process data under contract and confidentiality obligations.
Regulatory Authorities: Government and compliance bodies (including AUSTRAC and state/territory gambling regulators) as required by law, audit, or lawful order.
Affiliates and Marketing Networks: Limited and consent-based disclosure may occur for analytics or targeted advertising, only where you opt-in and subject to robust contractual data protection.
Corporate Transactions: In the event of acquisition, merger, or insolvency, your data may be disclosed under strict protective conditions and with prior notification where feasible.

Protective Clauses: All data sharing agreements ensure compliance with AU law and prohibit recipients from using personal data for purposes other than those legally contracted.

International Transfers

OBSERVE: AU Privacy Principle 8: Cross-border disclosure must ensure data protection equivalent to AU law. EXPAND: Data may be processed in or transferred to service providers in other countries (e.g., cloud, IT, or analytics providers). REFLECT: 22aud-casino.games implements all required safeguards for international data transfers.

Transfer Destinations: Your data may be stored or processed in countries outside Australia, including jurisdictions within the EEA and secure third countries, as required by technical or business operations.
Protection Measures: Transfers are only made where appropriate contractual safeguards exist, such as standard contractual clauses, adequacy decisions, or privacy frameworks that provide equivalent legal protection.
User Notification: You will be informed of any material changes in transfer destinations or protective measures as required by AU privacy law.

Regional Compliance Note: International data flows are limited and subject to AU Privacy Act requirements and applicable international data protection standards.

Data Retention

OBSERVE: AU law and gambling regulation specify retention and deletion obligations. EXPAND: Each category of data has separate timelines and deletion criteria. REFLECT: 22aud-casino.games retains data as follows:

Personal and Account Data: Retained for the duration of your active account and, after closure, for no longer than 5 years to meet legal, regulatory, and dispute requirements.
Transactional and Payment Data: Kept for up to 7 years in line with AU financial reporting and anti-money laundering laws.
Behavioral and Technical Data: Held for the shorter of 2 years following last user activity or until regulatory audits are satisfied.
Deletion Triggers: Data is erased upon user request (subject to legal/contractual restrictions), expiration of retention periods, or when no longer required for the original processing purpose.

Legal Compliance Note: Any destruction of records is performed securely and in accordance with AU statutory and industry requirements.

Your Rights

OBSERVE: Under AU law, individuals are guaranteed specific rights regarding their personal data. EXPAND: These rights must be listed clearly with straightforward mechanisms for exercise. REFLECT: 22aud-casino.games ensures users can manage and control their data as follows:

Access: You have the right to request access to your personal information held by 22aud-casino.games, subject to limited lawful exceptions.
Correction and Deletion: You may request the correction of inaccurate data or deletion of personal data (provided legal retention rules do not require otherwise).
Restriction of Processing: You may request that processing of your personal data be limited in certain circumstances (e.g., pending a correction request).
Objection: You may object to processing for direct marketing purposes or where legitimate interest grounds are contested.
Data Portability: Where applicable, you may request a copy of your data in a structured and machine-readable format for transfer to another provider.
Withdrawal of Consent: You may withdraw any consent previously given (for example, for marketing communications) at any time using the mechanisms provided.

Exercise Your Rights: Contact us via the website's official channels to exercise any of your rights. All requests are processed in accordance with AU law and within legally required timeframes.

Cookies & Tracking Technologies

OBSERVE: AU law and online industry best practices require clear disclosure and management tools for cookies. EXPAND: Differentiate cookie types and clarify user control. REFLECT: 22aud-casino.games uses cookies and similar technologies to optimize functionality and user experience.

Session Cookies: Temporary cookies essential for login sessions, navigation, and maintaining user authentication. These expire at the end of each session.
Persistent Cookies: Remain on your device for up to 24 months (unless deleted earlier) to remember settings or preferences, speed up future access, and maintain security features.
Third-Party Cookies: Set by analytics or advertising partners to track aggregated usage, deliver ads, or enable support functions. Used only with your explicit consent.
Cookie Purposes: Essential site operation, security, statistics and analytics, functionality customisation, and selective marketing (where allowed).
Management and Blocking: You may manage cookie preferences via browser settings, or use internal privacy controls (to be provided within your user account in 2025). Some site features may be unavailable if cookies are disabled.

Legal Compliance Note: Consent for non-essential cookies is always obtained in line with AU law and current industry standards.

Data Security

OBSERVE: AU privacy and gambling standards impose strict information security obligations. EXPAND: Both technical and organisational safeguards must be detailed. REFLECT: 22aud-casino.games employs robust measures to protect user data from loss, misuse, unauthorised access, or unlawful disclosure.

Encryption: All personal and sensitive transactional data is protected using SSL/TLS encryption during transmission, and further encrypted when stored where technically feasible.
Access Controls: Employee and contractor access to user data is restricted to a strict "need to know" basis, with authentication logs and periodic review.
Organisational Measures: Security protocols, physical safeguards, and internal policies are implemented, including regular staff training to promote privacy awareness and regulatory compliance.
Audits: Regular internal and third-party audits are conducted to assess security effectiveness and compliance with AU regulatory requirements.
Incident Management: Immediate notification and remedial action protocols are in place should a data breach occur, including full cooperation with Australian regulatory authorities.

Legal Compliance Note: These measures are continually upgraded in response to evolving threats and AU regulatory guidance for the gambling sector.

Complaints & Contacts

OBSERVE: AU law and industry standards require easy avenues for user complaints and queries. EXPAND: Provide accessible information and fair handling procedure. REFLECT: 22aud-casino.games is committed to prompt, transparent resolution of privacy concerns.

Contact for Data Protection: All data privacy enquiries should be addressed via the official website. Pending dedicated DPO appointment, messages should be marked to the attention of Liam Carter (author).
Complaint Procedure: Users may submit complaints through the official website. All complaints will be acknowledged within 7 business days, investigated, and a determination provided in writing. If unsatisfied, users may escalate to the Office of the Australian Information Commissioner (OAIC).

Legal Compliance Note: 22aud-casino.games fully cooperates with AU regulatory authorities in all privacy matters and strives for swift, fair outcomes.

Updates

OBSERVE: Users must be notified of privacy policy changes under AU law. EXPAND: Specify the mode and timing of updates. REFLECT: 22aud-casino.games keeps its privacy policy under constant review to ensure full legal compliance and current best practice.

Notification of Changes: Any significant updates to this policy will be announced via notices on the official website and, where required, via direct notification (e.g., email) to registered users.
Date of Last Revision: This privacy policy was last updated on 1 January 2025.

Ongoing Compliance: Users are encouraged to review this policy regularly. Continued use of 22aud-casino.games services after a policy update constitutes acceptance of the revised terms.